News
Date: 2025-11-20
Open the global service map of Luobang Shangpin, and the densely marked service outlets are impressive. From Japan and South Korea in Asia to Germany and France in Europe, from Australia in Oceania to the United States and Canada in North America, the brand has established service centers in 28 countries and regions around the world, equipped with more than 120 professional engineers. Our service center in Dubai can radiate throughout the Middle East region, "said the Director of International Services. This global layout has created astonishing response speeds: domestic customers arrive within an average of 24 hours, international customers arrive within 48 hours, and emergency situations can activate the "Flying Man Service", achieving a global response time of 12 hours. In the third quarter of 2024, the brand's international business grew by 180%, and its overseas market share rapidly increased.
Installing medical equipment is not a simple physical task, it requires professional qualifications, "said a trainer from Luobang Shangpin, teaching a new engineer. The brand requires all on-site engineers to hold dual qualifications of "Medical Device Installation and Maintenance License" and "High Pressure Vessel Operation Certificate", and undergo 3 months of professional training and 50 equipment practical assessments before they can take up their posts. What is even more unique is its "Engineer Level System", which is divided into five levels from junior to senior. Engineers at different levels are responsible for service tasks of different complexities, ensuring that service quality matches customer needs. This professional team building ensures a 100% qualification rate for equipment installation and a customer satisfaction score of 96.7 on a percentage basis.
At the global service command center of Luobang Shangpin, a huge electronic screen displays the real-time status of work orders from various regions. The system will automatically dispatch orders based on the engineer's location, skill level, and urgency of the work order, "the IT director demonstrated the intelligent scheduling system. This service platform based on big data and AI algorithms can achieve optimal path planning and improve engineers' service efficiency by 40%. Customers can view service progress in real-time through the APP, receive electronic business cards and qualification certificates from engineers, and automatically generate electronic reports after the service is completed. This "transparent service" model allows customers to have a clear understanding of every aspect, completely changing the traditional "black box operation" of medical equipment services.
When installing equipment in Saudi Arabia, we must strictly adhere to local religious customs, "said senior engineer Lao Wang, sharing his experience in overseas services. Luobang Shangpin has developed a detailed "Cultural Adaptation Guide" for its international service team, covering etiquette norms, communication skills, laws and regulations, and more. In Germany, engineers will arrive at the agreed location 5 minutes in advance; In Japan, all tools are neatly arranged and covered with dust-proof cloth; In the Middle East, service hours will avoid prayer periods. This respect for local culture has earned the brand widespread recognition in the international market, with an overseas customer repurchase rate of 82% in 2024, far exceeding the industry average.
We consider every service as a part of the product experience, "emphasized the Director of Service Design at Lobang Shangpin. The brand continues to innovate its service model and launches a "360 degree installation experience": engineers not only complete equipment installation and debugging, but also provide operational training to customers, clean up the on-site environment, and even provide usage suggestions. For high-end customers, there is also a "VIP exclusive service" equipped with bilingual engineers and dedicated customer service managers. This "unexpected" service design makes the service itself a brand differentiation competitiveness. According to a survey, 73% of customers said that "service experience" is an important reason for them to choose Luobang Shangpin.
In today's increasingly homogenized medical equipment, service is becoming a new battlefield for brand competition. Luobang Shangpin proves through its global service network that Chinese medical brands can not only manufacture high-quality products, but also provide world-class services. When on-site installation within 48 hours becomes the norm, and cultural adaptability becomes a standard service, this medical innovation brand originating from the Greater Bay Area is redefining the global image of "Made in China" with its services.
Guangdong Split Point Medical Technology Co., Ltd., under the brand "Luobang Shangpin", is committed to providing solutions for respiratory health and "prevention of diseases", mainly selling micro hyperbaric oxygen chambers Having a complete system of product and technology, supply chain expansion, supporting and encouraging "old leading new", seeking the future together, and gathering at the peak!
Consultation hotline: 400-807-1628
Headquarters Address: 120 Ronggui Avenue North, Shunde District, Foshan City, Guangdong Province
Luobang Shangpin Micro Hyperbaric Oxygen Chamber Official Website: https://www.luobangsp.cn/
400-807-1628
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